Return | Refund Policy

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I do hope that you are very happy with what you receive.  If you are not then please get in touch immediately.

 

• Items can only be returned if they were purchased from this website.

• Please note, postage can only be refunded if you have received an incorrect item.

 

Returns

 

Unfortunately, we can’t offer you a refund or exchange on any made-to-order products or any earrings (due to sanitary concerns) unless your item arrives faulty.

 

Every piece has hand-finished elements so expect variation. This process makes each piece a unique one-off.

 

The brass used to make pieces is untreated. It is in the nature of silver and brass to tarnish over time. Although it can be polished back to its original state, we encourage the wearer to embrace the evolving finish of the metal. See ‘Caring Your Brass’ for more information.

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Jewellery should always be removed before showering.

 

Any returns should be posted with a sign for - PearlCatCat, 36 Sargent Way Horsham Rh12 3TS United Kingdom.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Refunds (if applicable) 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

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Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hi@pearlcatcat.art

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Thank you for shopping with PearlCatCat!